Question 1

➤ What forms of payment do you accept?

Accepted Answer

We accept cash, credit/debit cards, and electronic payments. Contact us if you have questions about payment options.

Question 2

➤ Can I use Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) to pay?

Accepted Answer

Yes! Many patients use HSA or FSA funds to cover the cost of cash-based physical therapy. Check your account terms for details.

Question 3

➤ How does cash-based therapy benefit me?

Accepted Answer

Cash-based care means you get longer, more focused sessions without restrictions from insurance policies. You also avoid deductibles, copays, and authorization delays — making your path to recovery smoother.

Question 4

➤ Do you accept insurance?

Accepted Answer

Prestige Mobile Therapy is a cash-based practice, so we do not bill insurance companies directly. This allows us to provide more personalized and flexible care without insurance limitations.

Question 5

➤ What if I want to submit to my insurance for reimbursement?

Accepted Answer

No problem! We provide detailed superbills after each visit that you can submit to your insurance provider for potential reimbursement. We recommend checking with your insurer beforehand to understand your coverage for out of-network physical therapy

Question 6

➤ Do I need a referral from my doctor to start physical therapy?

Accepted Answer

No referral is needed! Massachusetts allows direct access to physical therapy, so you can schedule an appointment without a prescription.

Question 7

➤ What areas do you serve?

Accepted Answer

Prestige Mobile Therapy is currently transitioning locations and is not accepting new patients at this time. If you’re unsure whether we come to your area, just contact us and we’ll be happy to confirm.

Question 8

➤ What should I wear for my appointment?

Accepted Answer

Wear comfortable clothing that allows you to move easily. Athletic wear or loose-fitting clothes are best for exercises and movement assessments.

Question 9

➤ What do I need to have at home for physical therapy?

Accepted Answer

Just a small space to move around comfortably. We bring the necessary equipment with us. If you have stairs, a mat, or exercise gear, we can incorporate those into your sessions too.

Question 10

➤ Is mobile physical therapy safe for older adults?

Accepted Answer

Absolutely. Safety is our top priority. We provide personalized, one-on-one care in your home environment, minimizing fall risks and ensuring that each session is tailored to your abilities and comfort level.

Question 11

➤ What if I need to cancel or reschedule my appointment?

Accepted Answer

Life happens! We just ask for at least 24 hours’ notice for cancellations or rescheduling. This helps us respect your time and others waiting for care. Cancellations with less than 24 hours’ notice may be subject to a fee.

Question 12

➤ Do you offer fall prevention or balance training?

Accepted Answer

Yes! Fall prevention and balance training are key parts of our services, especially for older adults. We assess your risk and create a customized plan to improve your stability and confidence.

Question 13

➤ Can you help after surgery, like a joint replacement?

Accepted Answer

Definitely. We provide post-operative rehab for hip, knee, and shoulder replacements—right in your home. Early, guided therapy can speed up recovery and improve outcomes.

FREQUENTLY ASKED QUESTIONS

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Frequently asked questions